What follows is a copy of our attempt to get relief from the DPUC on the issue of the Cox cable service which has been irregular and unsatisfactory.
Please contact the DPUC and make them aware of your own frustrations with the cable service we have been getting. (Poor signal, lack of channels, changing list of channels, etc.)
———- Forwarded message ———
From: john tillinghast <blcajtillinghast@gmail.com>
Date: Thu, Sep 21, 2023 at 5:47 PM
Subject: Re: Cox Issue as EC-2023-82
To: Kogut, Thomas (DPUC) <Thomas.Kogut@dpuc.ri.gov>
Mr Kogut
Hi and thanks for getting back to me
There are TWO issues that we have with Cox cable service.
First is the quality of service
Analog regen which we understand is no longer allowed by Fcc Regulations, at least they can not sell it as video service. Cox installed the system in 2010 and we signed a seven year contract for 100 channels of video service in 2011 Everything ran O K and there were few complaints from the customers.
In 2015 the Fcc banned by Regulation Analog Signal and everyone had to ethier buy a new tv or a digital antenna. In 2018 the contract expired and Cox gave us notice that due to the FCC Regulations they could no longer sell direct video analog service but was willing to continue analog service provided there was no contract. We continued paying However due to the lack of a contract Cox began playing games short changing us on the # of channels and the signal was lousy and the customers began to complain and loudly but Cox refused to listen.
The second complaint is the lack of contract
which should include the electric service we have provided to operate their system without reimbursement This power supply and node is about a mile from RIE supply so this will not be a simple fix We have researched cable companies and their offerings in other states and bulk HD service is available the question is why not from Cox The customers know the difference and want HD signal and I am just trying to keep my customers happy at reasonable cost.
Let me know if you need more info. Also you asked for account info. when the contract expired the account expired as well. Our phone # was our account # .
I have been told many tales by Cox’s people over the years They want to keep the analog getting around the FCC by selling me the video and not directly to my customers. As I said my customers know the difference and want HD
Let me Know and Thanks JT
On Thu, Sep 21, 2023 at 9:26 AM Kogut, Thomas (DPUC) <Thomas.Kogut@dpuc.ri.gov> wrote:
Good morning Mr. Tillinghast,
Please see attached.
Thomas F. Kogut
Associate Administrator RIDPUC
(401) 255-9600
